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49er ID FAQs

Frequently Asked Questions

Don’t see your question below? Reach out to the 49er ID Office for assistance.

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eAccounts App

Use the eAccounts app to manage your 49er ID and spending accounts.

49er Mobile ID

Frequently asked questions about the 49er Mobile ID.

If my phone dies, how do I get into my residence hall?

If your phone runs out of battery power, you will be able to access your residence hall. 

For iPhone users: iPhone users may run their phone in Express Mode with power reserve to access their Apple Wallet for up to five hours after your phone begins to run on its power reserve. If Express Mode fails during business hours, visit the 49er Card Office in the Popp Martin Student Union or the loan key desk to pick up a temporary card. After hours, visit the loan key desk.

For Android users: If your device runs out of battery, we recommend that you visit the 49er Card Office in the Popp Martin Student Union or the loan key desk to pick up a temporary card. After hours, visit the loan key desk.

How do I find my ISO number to order Domino’s?

When ordering with your meal plan or campus spending account at Domino’s, their online ordering system will ask you for your 16-digital ISO number.

  1. To find your ISO number, visit the eAccounts online web portal and log in with your NinerNET credentials.
  2. Select “Card Services” in the top menu. 
  3. You will see a page called “Deactivate Card” with a drop-down menu. 
  4. Your 16-digit ISO number is under “phone” and begins after the string of zeros.

Do not hit the deactivate button. 

Physical 49er ID Card

Frequently asked questions about the physical 49er ID Card.

Do I have to buy a 49er Mobile ID-compatible phone to get a student ID?

No, if you do not have an NFC-enabled device, or you are unable to download the Transact eAccounts app, you may visit the 49er ID Card Office in the Popp Martin Student Union to have a physical 49er Card printed. Please bring an official government-issued identification card like a driver’s license, when you visit the office.

What should I do if my card is lost or stolen?

If your physical 49er ID Card is lost or stolen, you should suspend the use of your card online as soon as possible using “Card Management” in Transact eAccounts.

You can also report a lost or stolen card immediately by telephone to the 49er Card Office (704-687-7337) from 8 a.m. to 5 p.m., Monday through Friday.

When a card is lost or stolen, the account balance cannot be protected until the card is reported and suspended. You may contact the 49er Card and Meal Plan Office to have the card reinstated if it is later found or you may purchase a new card. The cardholder bears sole responsibility for any funds spent between the time the card was lost or stolen and the time it is reported.

Temporary Cards may be issued at no cost and may be used for seven (7) days, after which the cards must be returned and a new card may be purchased for $20.

How do I replace or switch to a physical 49er Card?

To receive a physical card, please visit the 49er ID Office in the Popp Martin Student Union. Card replacements cost $20, whether replacing a 49er Mobile ID or a lost physical ID.

Only one form of ID can be active at a time (either a Mobile ID or a physical card).

Manage ID

Frequently asked questions about managing your ID.

How can I get my card to reflect my preferred first name?

If you update your Preferred First Name (PFN) in Banner Self-Service, you will see your PFN on our 49er Mobile ID within 24 hours. Visit Niner Central for more information and instructions on your chosen/preferred first name.

Can I request a refund on spending accounts?

Individuals separating from the University may request a refund by filling out the form below. Only upon official separation (withdrawal/graduation/separation of employment from UNC Charlotte) can the cardholder request their accounts be closed.

Refund FOrm

Refunds will be processed for a $10 fee and sent to your bank on file with the University within 30 days. The refund will be mailed to your permanent mailing address if direct deposit is not set up.

What are the 49er ID photo submission guidelines?

Your 49er ID photo must be a current picture of you taken in accordance with the U.S Department of State Passport Standards.

Acceptable:

  • Centered, front view of full face
  • Cropped from just above the top of the head down to the collarbone
  • Proper lighting
  • Eyes open and visible
  • Straight face or smile
  • Wear prescription glasses if you normally do so
  • Head coverings allowed if you wear it daily for religious purposes

Unacceptable:

  • Wearing a hat, sunglasses, or anything that obscures the face
  • No shadows on the face, glare on glasses, or red eye
  • Other visible people or objects in the photo
  • No props or hand gestures allowed
  • Inappropriate expressions
  • Copyrighted images
Which government-issued photo ID should I use?

The first time you set up your 49er ID, you must submit a government-issued photo ID through the eAccounts app or bring your ID in person to the 49er ID Office in the Popp Martin Student Union.

Acceptable

  • Active driver’s license or state ID card issued by any U.S. state or territory
  • Active U.S. passport or passport card
  • Canadian driver’s license or passport
  • Foreign passport with active U.S. visa
  • U.S. green card (permanent resident card)
  • U.S. military ID

Unacceptable

  • Foreign driver’s license
  • A photocopied ID of any kind
  • High school ID
  • ID from another college or university
  • Foreign passport without U.S. visa

Spending Accounts

Frequently asked questions about the 49er Account and Optional Dining Account.

What is the difference between the 49er Account, the Optional Dining Account and Declining Balance?

The 49er Account and Optional Dining Account (ODA) are campus spending accounts. You can deposit to campus spending accounts at any time, and funds roll over year to year as long as the student is enrolled at the University. Both spending accounts can be refunded when the student leaves the University. While the 49er Account can be used at almost all campus retail and service locations, the Optional Dining Account can only be used for campus dining.

Declining Balance (DB) is part of a meal plan. It can only be purchased as a meal plan at the beginning of a semester. Declining Balance expires at the end of the academic year in which it was purchased. “Leftover” Declining Balance cannot be refunded.

All three are accepted forms of payment at campus dining halls, dining retail locations and event concessions.