Student Mail
Student Mail & Packages
Whether you're a resident wondering how to pick up your mail, a student interested in a private mailbox or just an infrequent mail sender, find the information you need here.
Sending Mail
To send mail to students residing on campus:
Place your name and return address in the top left corner of the envelope. In the center of the envelope, provide the following:
- Student’s First and Last Name (e.g., Forty Niner)
- Room Number and Residence Hall (e.g., 49 Martin Hall)
- 9201 University City Blvd
- Charlotte NC 28223
To send a package or letter from campus:
Make sure the letter or package is properly addressed and packaged, using address conventions similar to those above. For the best service, please:
- Use full & formal names (first and last, no nicknames)
- Provide a delivery and return address
- Capitalize everything in the address
- Use two-letter state abbreviations and common street abbreviations
- Eliminate all punctuation
- Use Zip + 4 Codes (e.g. 28223-0001)
- For International Mail, please provide country name in ALL CAPITALS on last address line
Packages must be less than 70 lbs, in accordance with Postal Service policy.
Frequently Asked Questions
Find answers to common questions about resident student mail.
Resident Student Mail
Can I receive mail and packages on campus?
Yes, resident students can receive letter mail and packages. Mail is received and held at Mail & Package Services in lower Prospector. You will receive an email notification when your mail or package is available for pick up in the MPS Smart Lockers or the Mail Package Pick-Up Window.
I changed dorm rooms and mail was sent to my old room address. Will I still receive that mail?
Yes, we receive updated rosters for resident students several times a week. Each piece of mail delivered to the University is checked against the most recent roster to ensure proper delivery. If you feel there has been an error in delivery, call Mail & Package Services at 704-687-0383.
What happens if I move off campus for the summer and do not fill out a Change of Address form?
All student mail is checked against the current roster provided by Housing. If you are not listed on the roster, your mail will be returned to sender until you fill out a Change of Address form to Mail & Package Services. For questions or assistance on filling out a change of address form please call Mail & Package Services at 704-687-0383.
How do you handle medications?
Medications requiring refrigeration will be placed in the Mail and Package Services’ refrigerator, and you may pick them up from the Mail Package Pick-Up Window. You will receive an email notification when you have a package available for pickup.
Smart Lockers
How do I pick up my package from the MPS Smart Lockers?
The MPS Smart Lockers are located in Lower Prospector at the base of the stairs near Mail and Package Services. You will be notified by email once your package has arrived and been processed by Mail and Package Services.
This email will include information on which locker bank your package is located in, which kiosk you need to use and your collection pin.
Once you have accessed the correct kiosk, you can scan your 49er ID or input your collection pin.
The locker associated with your package will then automatically open. Please retrieve your package(s) and close the door.
I tried scanning my 49er ID at the kiosk, but the locker isn’t opening. What do I do?
If it has been more than 24 hours since you received an email notification about your package, then your package has likely been relocated to the mail room.
Visit the Package Pick-Up Window around the corner to locate your package.