Extended Package Window Hours
Update: As of July 13, 2026, the smart lockers in Lower Prospector are back up and operational, and the Package Pickup window resumes normal hours.
Mail & Package Services smart lockers are undergoing maintenance and will be out of service until mid July. To accommodate resident students, we are extending our package pickup hours. The Package Pickup window in lower Prospector will be open 9 a.m. to 7 p.m., Monday through Friday.
Resident students will receive an email notification when they have letters or packages available for pickup. You will be required to show your 49er ID when you pick up your mail.
Contact Mail & Package
Lower Level, Prospector
704‑687‑0383
mailservices@charlotte.edu