Facts and Myths about 49er Mobile ID

49er Mobile ID is a program that brings the benefits of a physical 49er Card to your phone. Support for 49er Mobile ID is currently available to residents in on-campus housing and fall 2022 incoming students.

Myth #1: If my phone dies, I won’t be able to get into my residence hall.
Fact: If your phone runs out of battery power, you will be able to access your residence hall.

For iPhone users: iPhone users may run their phone in Express Mode with power reserve to access their Apple Wallet for up to five hours after your phone begins to run on its power reserve. If Express Mode fails during business hours, visit the 49er Card Office in the Popp Martin Student Union or the loan key desk to pick up a temporary card. After hours, visit the loan key desk. Learn more about Express Mode.

For Android users: If your device runs out of battery, we recommend that you visit the 49er Card Office in the Popp Martin Student Union or the loan key desk to pick up a temporary card. After hours, visit the loan key desk.

Myth #2: 49er Mobile ID is going to replace all physical ID cards.

Fact: The Card Office is using a phased approach to rolling out the 49er Mobile ID program. Each year, incoming students will be encouraged to adopt 49er Mobile ID instead of having a physical ID card printed. However, returning students, faculty and staff will not be required to adopt 49er Mobile ID and may continue using their physical ID cards.

Myth #3: I have to buy a 49er Mobile ID-compatible smartphone in order to get a student ID.

Fact: If you do not have an NFC-enabled device, or you are unable to download the Transact eAccounts app, you may visit the 49er ID Card Office in the Popp Martin Student Union to have a physical 49er Card printed. Please bring an official government-issued identification card like a driver’s license, when you visit the office.

Myth #4: Returning students, faculty and staff do not have access to 49er Mobile ID.

Fact: All students, faculty and staff have the option to use 49er Mobile ID. However, the 49er Card Office is phasing in adoption over time and sending targeted communications to groups as support for 49er Mobile ID becomes available. Our goal is to provide the best individual customer service support experience possible as each group adopts 49er Mobile ID.

Myth #5: If I have 49er Mobile ID, my physical 49er Card will stop working.

Fact: If you adopt 49er Mobile ID, your physical 49er Card will continue to function as it always has. You will be able to use both your phone and your physical card to access meal plans, spending accounts, buildings and more!

Learn more about 49er Mobile ID.

Having trouble setting up or using your 49er Mobile ID? Submit a request for help online and a 49er Card specialist will get in touch.

For general questions about 49er Mobile ID, please email 49erCard@uncc.edu or call (704) 687-7337.